Refund & Cancellation Policy

Last updated: September 2026 · Applies to appointments and services booked with Naturals Unisex Salon Kempapura

This policy explains how we handle appointment cancellations, rescheduling, and refunds at Naturals Unisex Salon Kempapura, an independently operated franchise outlet at Coffee Board Layout, Hebbal Kempapura, Bengaluru.

Appointment cancellations

• You can cancel or reschedule a booked appointment at no charge by calling or messaging us as early as possible before your slot.
• We appreciate at least a few hours' notice where possible, so we can offer the slot to another customer.
• Repeated last-minute cancellations or no-shows may affect our ability to hold a specific stylist or time slot for future bookings.

Refunds on services

• Services are charged once completed, at the salon, based on the final service performed — there is no advance online payment taken through this website.
• If you're unhappy with a service you received, please raise it with our front desk before leaving the salon wherever possible, so we can address it directly (for example, a touch-up or adjustment).
• Refunds for a completed service are considered on a case-by-case basis and are not guaranteed, particularly once a chemical or permanent treatment (such as colouring) has been carried out.

Prepaid packages & gift vouchers

If you have purchased a prepaid package, membership, or gift voucher directly at the salon, its specific validity, transferability, and refund terms will be explained to you in writing at the time of purchase, and those terms will govern that specific package.

How to request a cancellation or refund

Contact us as early as possible using the details below. Please have your name, phone number, and appointment date/time ready so we can locate your booking quickly.

Naturals Unisex Salon Kempapura
No 254, 1st Floor, opp. Families Market, Coffee Board Layout, Hebbal Kempapura, Bengaluru, Karnataka 560024
Phone: +91 96119 11444

This is a general policy written for this salon's own website and advertising use, and is not a copy of any other Naturals entity's policy. Please have it reviewed by a qualified professional before relying on it for legal compliance.